Tetra AquaArt Light (5th update)
May 23, 2009 by: KatieShortly after contacting Tetra Customer Services about my faulty light, another lid arrived via courier. This would be my third lid. Unfortunately, the lid had no light bulb fitted. I contacted Customer Services again. They have decided to send me another lid with a bulb fitted. So much for ‘third time lucky’!
That was a really odyssey. I always buy product from Tetra, Good thing customer services works.
I have had this same problem with my light. Mine is the same model as yours. i’ve just emailed them once hoping to hear back from them today. i’ll probably just call them considering you had to email them twice. i’ve only had the tank for 10 months very disapointed in tetra