My Fish Tank Blog

Shortly after contacting Tetra Customer Services about my faulty light, another lid arrived via courier. This would be my third lid. Unfortunately, the lid had no light bulb fitted. I contacted Customer Services again. They have decided to send me another lid with a bulb fitted. So much for ‘third [...]

I’ve been having ongoing problems with the light which is fitted in the lid of my Tetra AquaArt aquarium. This has been compounded by difficulties contacting Tetra Customer Services. After emailing twice and receiving no response from them, I filled in the ‘contact’ form on Tetra’s UK website. This gave me the [...]

The efficient Customer Services department at Tetra contacted me today regarding my ongoing light problems. They have offered me another replacement lid and to take my current lid in for investigation. However, I’m getting increasingly frustrated with my choice of tank.

Well, my new lid arrived and everything was great. I could see the molly babies who have been growing fast. Then, yesterday, the light went out and will not switch on. I contacted TetraUK by email 24 hours ago but they haven’t got back to me yet. It sounds so implausible: [...]

Having contacted TetraUK, it appears my aquarium lid is one of a faulty batch – just my luck! However, Tetra have been brilliant and dealt with the problem speedily. Apparently, a new lid will arrive in the next couple of days (free of charge, of course!). I’m really looking forward to being [...]

I switched on my Tetra AquaArt light and nothing happened. Darkness. I’ve had the tank running for under a month with occasional use of the light. I am hoping that the bulb will not need replacing at such an early stage.