My Fish Tank Blog » tetra aquaart

Tetra AquaArt Light (5th update)

Katie — Sat, 23 May 2009 21:18:42 +0000

Shortly after contacting Tetra Customer Services about my faulty light, another lid arrived via courier. This would be my third lid. Unfortunately, the lid had no light bulb fitted. I contacted Customer Services again. They have decided to send me another lid with a bulb fitted. So much for ‘third time lucky’!

Tetra AquaArt light (4th update)

Katie — Sat, 16 May 2009 17:58:59 +0000

I’ve been having ongoing problems with the light which is fitted in the lid of my Tetra AquaArt aquarium. This has been compounded by difficulties contacting Tetra Customer Services. After emailing twice and receiving no response from them, I filled in the ‘contact’ form on Tetra’s UK website. This gave me the opportunity to outline my problem…again. I had hoped to call and speak to someone but there was no other obvious way of contacting the company on the website other than the form.

After 7 days, I’d given up hope of any response. It was at this point that I got a reply stating that Tetra has changed the way in which it’s Customer Services department operate. I was given a number to call. It seemed to be the case that I was put through to a call centre in Germany. Anyway, I did my best to explain the problem (again!) and was told I would receive another lid within five working days. I explained that I had received a replacement previously and it had become apparent that one of the plastic screws which forms the hinge was cracked. This had made it very difficult to fit my previous replacement and I wasn’t keen to go through that again. I asked if I could be sent an additional plastic screw. The lady with whom I was speaking said that she would check if this might be possible but recommended that I go to a DIY shop and see if I could find a screw to fit the lid. At this point, I silently vowed never to purchase another Tetra product (shame as their glass scraper worked wonders on my algae!).

Anyway, I’m looking forward to receiving my new lid in the next few days. Hopefully, it will be a case of ‘third time lucky’!

Tetra AquaArt aquarium

Katie — Thu, 16 Oct 2008 14:30:49 +0000

In the hope that my molly may soon have some fry (other half says “she’s just fat!”), I have decided to set up an additional tank. I chose a Tetra AquaArt tank because they appear simple to set up and also within budget!

The AquaArt tanks come in two sizes: a 60l tank (tropical) and a 30l tank (coldwater). They come as a ‘complete aquarium kit’ (add your own substrate and plants). As I won’t be keeping many fish this tank, I went for the 30l option and will pop a 50w heater in.